FAQs

When will I receive my order? 

Orders can take up to 14 business days to arrive, though most arrive sooner. Shipping times vary by carrier.

If you are shipping to an APO or FPO address delivery can take up to 30 business days, but most arrive between 1-2 weeks.

What if my shipment is damaged or missing?

Damaged: Email [email protected] with photos of the damage and we'll take care of it.

Missing: Carriers sometimes mark packages delivered before they arrive. Give it 48 hours past your delivery date. Still not there? Email us and we'll sort it out.

What's your return policy?

First orders can be returned within 30 days of delivery. See full return policy here and click here to start a return—details vary by country and refund type.

How do I update my Shipping and/or Payment Details?

Select "subscriptions" or got to your subscription portal here:https://www.oneskin.co/a/account/subscriptions. You will see a list of all your active subscriptions; select the subscription you want to modify if you have more than one by selecting “View Details.”Under your active subscription, scroll down to the bottom, and click Edit under Shipping Address.